Students must notify Skills Australia Institute of any changes to their residential address and/or contact details within 7 days of the change.
REFUND AND CANCELLATION POLICY - INTERNATIONAL STUDENTS
REFUND AND CANCELLATION POLICY OVERVIEW
The Skills Australia Institute Refund and Cancellation Policy covers how REFUND and CANCELLATION Fees are calculated in the event of Student Default or Skills Australia Institute Default. The calculations are in accordance with federal legislation and regulations including the Education Services for Overseas Students (ESOS) Act 2000, the National Code 2018 and the ELICOS Standards 2018.
If you are unsure please refer to your offer letter or speak to one of our friendly Student Support Officers.
Refund for fees paid in advance
The calculation applied for fees paid in advance is listed in Table 1
Cancellation fees
Where a course of study is cancelled before the agreed Completion Date, Skills Australia Institute will calculate the Cancellation Fee in accordance
with Table 1.
FEES AND CHARGES
Fees payable may include the following:
- Application Fee: The Application Fee is the fee charged to all applicants to review their application and supporting documentation to enrol in a course of study.
The Application Fee is NON-REFUNDABLE.
- Tuition Fees: Tuition Fees (inclusive of administration fees) are the fees payable to Skills Australia Institute for undertaking a course. The Refund and Cancellation Policy specifications detailed below cover TUITION FEES only.
- Materials Fee: The Materials Fee covers materials and resources required to complete your course at Skills Australia Institute.The Materials Fee is NON-REFUNDABLE if you cancel less than 4 weeks before Course Commencement.
- Overseas Student Health Cover (OSHC): This insurance is compulsory and must be maintained throughout your entire stay in Australia. Students can choose any approved Australian Overseas Student Health Cover provider. These fees are only payable to Skills Australia Institute for Students who choose Skills Australia Institute’s recommended insurance provider. Please read the OSHC brochure and terms and conditions on Skills Australia Institute’s website. The OSHC Fee included in this Offer Letter is based on OSHC Provider’s scheduled fee, which are subject to change each Calendar Year. Any variances are payable by you the Student, on receipt of an invoice from the OSHC Provider.
- Additional Fees and Charges: Any Additional Fees and Charges incurred during your studies, are as detailed in your Written Agreement with Skills Australia Institute. Where there is any change to our published Additional Fees and Charges, you will be informed via email, prior to implementation of the change.
PRIVACY NOTICE
Why we collect your personal information
As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.
How we use your personal information
We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.
How we disclose your personal information
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
How the NCVER and other bodies handle your personal information
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
- administration of VET, including program administration, regulation, monitoring and evaluation
- facilitation of statistics and research relating to education, including surveys and data linkage
- understanding how the VET market operates, for policy, workforce planning and consumer information.
The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.
The NCVER does not intend to disclose your personal information to any overseas recipients.
For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.
If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.
DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.
Surveys
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.
Contact information
At any time, you may contact Skills Australia Institute to:
- request access to your personal information
- correct your personal information
- make a complaint about how your personal information has been handled
- ask a question about this Privacy Notice
Skills Australia Institute
Perth Campus: 10 Victoria Avenue, Perth WA - 6000. Telephone: +61 8 6148 1300
Adelaide Campus: Level 1, East 50 Grenfell Street, Zurich House, Adelaide SA 5000. Telephone: +61 8 8120 4186
Email: info@skillsaustralia.edu.au
DEFINITIONS
- Course: Means the Course you are enrolled in as outlined in the signed Letter of Offer and Written Agreement.
- Course Commencement Date: Means the agreed starting date of a course, as stipulated in the signed Letter of Offer and Written Agreement
- Course Completion Date: Means the agreed completion date of a course, as stipulated in the signed Letter of Offer and Written Agreement.
- Study Period means your Study Period is as outlined in your Offer Letter with Skills Australia Institute. See below for VET:
- One Term: 10 weeks study period + 3 weeks holidays = Total 13 weeks
- One Semester: 20 weeks study period + plus 6 weeks holidays = Total 26 weeks
- Course Duration means the total duration of your course of study including holidays.
GENERAL INFORMATION
- All Refund Requests and Cancellation Notifications must be submitted using the Course Variation Form and the Refund Application Form, both of which are available at the Reception Desk or via the Skills Australia Institute website www.skillsaustralia.edu.au. VERBAL notifications to Skills Australia Institute staff or agents ARE NOT VALID.
- The date the written notice is received by Skills Australia Institute is the DEFAULT DATE, and is the date used for the calculation of any refund and/or cancellation fee.
- In case of a cancellation by the student or Skills Australia Institute, any outstanding fees to Skills Australia Institute become due within 7 (seven) days.
- Any costs incurred by Skills Australia Institute to recuperate outstanding fees will be charged to the student
- Unpaid fees will be recorded as a debt and recovered by action in a court of competent jurisdiction.
- Skills Australia Institute will not release any testamurs/awards to students until outstanding course fees have been paid in full.
- All amounts are in Australian Dollars (AUD).
- Where a refund is approved by the CEO, Skills Australia Institute will make payment of refund within 28 days of receipt of the application. The refund will be deposited into the student’s bank account only, only as nominated on the Refund Application Form.
- All refunds will be paid in Australian Dollars, where this is not possible refunds will be paid in United States dollars.
- No refunds will be paid to a third party (a person other than the student), unless directed by the student on the Refund Application Form.
- Refund and Cancellation applications WILL NOT be processed where the signature on the Course Variation and/or Refund Application Form DOES NOT match the student’s signature as shown on other documents provided by the student for admission to Skills Australia Institute.
- Students will receive a clear Statement of Refunds explaining how the refund was calculated, where a cancellation fee has been applied, students will receive a Statement of Cancellation clearly outlined how our Refund and Cancellation Policy has been applied.
- This agreement, and the availability of the complaints and appeals processes, does not remove the right of the student to take further action under Australia’s consumer protection laws.
- The Refund and Cancellation Fee Policy is subject to review from time to time.