In accordance with the Standards for Registered Training Organisations (RTOs) Clause 7.3 Protecting pre-paid fees by students, Skills Australia Institute does not collect fees advance of more than $1,500.
Following course commencement, Skills Australia Institute may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student, does not exceed $1,500.
Students wishing to cancel their course must inform Skills Australia Institute in writing by completing the Course Variation Application Form (CVAF) – Cancellation Form. This form is available from the reception desk at Skills Australia Institute or via the Skills Australia Institute website www.skillsaustralia.edu.au .
Students will receive a Statement of Refund, outlining how the refund was calculated.
Upon cancellation by either the student or Skills Australia Institute, any outstanding fees that are payable to Skills Australia Institute will be due within seven (7) days of the cancellation.
Any costs incurred by Skills Australia Institute to recover any outstanding monies, including debt collection agency fees and legal costs, may be recovered as debt, by action of a court of law.
Where a refund is approved by the CEO and is not due to Skills Australia Institute defaulting, the payment of refund will be paid within 28 days of receipt of the Course Variation Application Form (CVAF) – Cancellation Form. The refund will be paid into the student’s bank account only. No refunds will be paid to a third party (a person other than the student), unless the students requests in writing, for the refund to be transferred to another bank account.
Skills Australia Institute reserves the right to withhold the student’s Certificate or Statement of Attainment, should any fees remain outstanding.
Should a student wish to take further action regarding their refund, they are able to access the Complaints and Appeals Process, as required under the appropriate Fair Trading and Consumer Laws in South Australia and Western Australia.
| Refund Specifications and Cancellation Fees |
| Reason for Refund |
Notification Period |
Refund |
Cancellation Policy |
| Application for visa is unsuccessful |
Nil |
Full refund less Cancellation Fee |
5% of a Semester Fee of $250 Administration Fee (whichever is the lesser) |
| Student Default |
More than four (4) weeks before commencement of study period |
Full refund less cancellation penalty |
10% of a Study Period* Fee |
| Less than four (4) weeks before commencement of study period |
70% of a Study Period* Fee |
30% of Study Period* Fee |
| After commencement of study period |
No refund on Current Study Period*
For subsequent Study Periods* refer to Notification Period |
100% of current Study Period* Fee:
For subsequent Study Periods* refer to Notification Period |
| Skills Australia Institute Default |
Within 14 days of the default |
Offer an alternative place at Skills Australia Institute’s expense, that is accept by the student
or
Refund the unused portion of the pre-paid fees |
|
All fees are in Australian dollars (AUD).
*Study Period is outlined in your Letter of Offer, as part of the Payment Agreement.
At Skills Australia Institute we have two (2) Study Periods:
- Semester: 26 weeks = 20 weeks study + 6 weeks holidays
- Term: 13 weeks + 10 weeks study + 3 weeks holidays
Student Default occurs when:
- the course commences on the agreed commencement date but the student does not start and has not previously withdrawn
- the student withdraws from the course either prior to or after the commencement date
- Skills Australia Institute refused to provide or continue to provide the course to the student due to one or more of the following events:
- the student has failed to pay their fees that they were liable for, either directly or indirectly, in order to undertake the course
- the student breached a condition of their student visa
- the student breached Skills Australia Institute’s Code of Conduct.
Skills Australia Institute Default occurs when:
- Skills Australia Institute is unable to offer the course as specified on the student written agreement. Skills Australia Institute will either offer you an alternative place at Skills Australia Institute or at another college at Skills Australia Institute’s expense that is accepted by the student in writing or refund the student the unused portion of the prepaid fees.
- If Skills Australia Institute is unable to offer a refund or place you in an alternative course, you will be referred to the Tuition Protection Service (TPS) Administrator. TPS Administrator will place you in a suitable alternative course or if a suitable alternative course cannot be offered, the TPS Administrator will pay you a refund as calculated ESOS Legislation. View further information about Tuition Protection Services (TPS).
Note:
- The Enrolment Fee of $230 is non-refundable.
- All application for refund due to student visa refusal must be accompanied by visa refusal advice from Australian High Commission.
- Skills Australia Institute will not refund any money paid by an international student or intending international student in relation to a course if a student has been granted a bridging visa or temporary visa pending determination of permanent residency or has been granted permanent residency after the commencement of the course of studies or after tuition fees have been paid. The student must complete the current study period on a full-fee basis and may apply to recommence the course in the following study period as a local student.
- If students pay their fees via an education agent, the refund calculation form and the refund will be sent to his/her agent first, and the agent will pass the refund onto the student.
- Other fees paid in advance such as accommodation fees, airport meeting fee, OSHC, resource fee will be refunded in full if that service has not been used.
- A notice of withdrawal due to illness or disability, death of a close family member, political or civil event that prevents acquittal may be accepted as grounds for either a total or partial refund of fees. Supporting documentary evidence must be provided at the time of application for refund and the amount of refund will be at the discretion of Skills Australia Institute management.
Students may lodge an internal appeal against refund calculation by completing a Refund Appeal Form which is available for download via our website. Students must allow five (5) working days to process all appeals. Skills Australia Institute will provide a written response to the appeals. If students are not satisfied they may use the Institutes external appeal process or include an outside party of their choice as their own expense.
